20% off bedding with code SNUGGLE Contact Us at (512) 409-9944
Call
(512) 409-9944
Contact
CustomerCare@bunglo.co
Store info

Mon-Sat / 9am-6pm

Directions

The Refinery ( bunglo ) / 612 Brazos St. Austin, TX 78701

bunglo's now available at the New Frankie Jean @ The Refinery Shop Mon-Fri (10am - 6pm) Sat (11am - 5pm) 

The Refinery ( bunglo ) / 612 Brazos St. Austin, TX 78701

bunglo's now available at the New Frankie Jean @ The Refinery Shop Mon-Fri (10am - 6pm) Sat (11am - 5pm) 

Mon-Sat / 9am-6pm

Return Policies

Returns 

Our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable. $8 return fee will be applied, the amount will be deducted from your order amount.

We can only accept returned bedding, sheets and shower curtains in original packaging.

We cannot accept wallpaper or fabric by the yard returns at this time. 

To complete your return, we require a receipt or proof of purchase included with your returned items. Once we receive your product your return or exchange will be issued.

Please email your return to customercare@bunglo.co

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Your refund will credit the original method of payment, within 3-5 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please send an email to customercare@bunglo.co

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

Send Returns to:

DFW Distribution ATTN:bunglo

3636 N. Buckner Blvd

Dallas, TX 75228

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

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bunglo by shay spaniola return/refund policies